When You Need To Return Merchandise, Please Follow These Guidelines

STOCK MERCHANDISE PURCHASED WITHIN PAST 30 DAYS
30 Day Policy
No matter what the problem...customer doesn't like it...you don't need it...it won't do the job...you didn't order it...it's not like the catalog picture...you found it for less money, etc...we'll take back and give you full credit.

  1. All merchandise must be issued an R.G.A. (Returned Goods Authorization) number by our Customer Service Department prior to the return of item(s).
  2. Ship the item(s) you want to return to us via UPS or U.S. Mail prepaid, making sure they arrive at our warehouse within thirty (30) days from the date of purchase.
  3. MERCHANDISE MUST BE IN ORIGINAL FACTORY BOXES IN CONDITION OF RESALE.
  4. Please include a copy of the packing list or invoice from us to show date of purchase.
  5. When we receive your returned item(s), we'll issue a credit memo to you for the price you paid.

STOCK MERCHANDISE PURCHASED WITHIN PAST 31-90 DAYS
Merchandise purchased from 31-90 days may be returned.

  1. All merchandise must be issued an R.G.A. (Returned Goods Authorization) number by our Customer Service Department prior to the return of item(s).
  2. MERCHANDISE MUST BE IN ORIGINAL FACTORY BOXES IN CONDITION OF RESALE.
  3. Merchandise to be returned must be delivered or shipped prepaid to our warehouse.
  4. Please include a copy of the packing list or invoice from us to show date of purchase.
  5. When we receive your returned item(s), following inspection and acceptance, we'll issue a credit memo to you for the price you paid less a 30% restocking charge.

DEFECTIVE MERCHANDISE
Cascade Lighting will honor the established warranty of each manufacturer in dealing with defective merchandise.

  1. All defective merchandise must be issued an R.G.A. (Returned Goods Authorization) number by our Customer Service Department prior to the return of item(s).*
  2. Mark the package with the R.G.A. number and deliver or ship prepaid, to our warehouse, or to the manufacturer's warehouse upon instruction.
  3. Upon receipt and inspection of returned item(s), and confirmation of manufacturers defects, a credit memo will be issued.

* Before we can issue an R.G.A. to you, we may be required to secure one from the manufacturer. This could require a 1 - 3 day delay in issuing you an R.G.A. number.

In no event shall Cascade Lighting be held liable for contingent, incidental or consequential damage to your merchandise.