Cascade Lighting, Inc. cannot accept the following items for return or exchange:

Lamps, modified items, installed products, replacement parts, special order or non-stock products, sales aids or in store items purchased over 30 days.

Expense incurred to return merchandise to Cascade Lighting, Inc. is the customer’s responsibility.



No cash refunds on returns. Credit for future merchandise will be issued.



30-Day Policy

We will take back STOCK merchandise up to 30 days after your original date of purchase.  All approved returns will be subject to a 25% restocking fee.

  1. All merchandise must be issued an RGA (Return’s Good Authorization) number by our Customer Service Department prior to return of item(s), if not the return will not be accepted.
  2. Deliver or ship the item(s) you want to return to us via UPS or U.S. Mail prepaid, making sure they arrive at our warehouse within thirty (30) days from the purchase date.
  3. Merchandise must be in ORIGINAL FACTORY BOXES in condition of re-sale.
  4. Please include copy of the packing list or invoice from us to show purchase date as well as a copy of the RGA form sent to you.
  5. All returned items are inspected upon receipt. If the RGA guidelines are met, we will issue a credit memo to you for the price you paid.



Cascade Lighting, Inc. will honor the established warranty of each manufacturer in dealing with defective merchandise.

  1. All defective merchandise must be issued an RGA number by our Customer Service Department prior to the return of the item(s), if not the return will not be accepted.
  2. Mark the package(s) with the RGA number and deliver or ship prepaid, to our warehouse or to manufacturer’s warehouse upon instruction.
  3. Defective material is subject to the manufacturer’s repair or replacement policy.

In no event shall Cascade Lighting, Inc. be liable for contingent, incidental or consequential damages because of the products use.  Warranties may be voided by improper usage of the item(s).


Have a Question? Contact Us

Cascade Lighting
3395 Miller Park Road, Suite 1
Akron, OH 44312
Toll Free: 1-800-758-6359
Phone: (330) 733-7070
Fax: (330) 733-4868